Privacy policy

Effective 18 October 2026 · hello@emailswitchover.com · 0477 416 417

Seller: Dennis Yates, sole trader, ABN 52 137 373 213, 17 Morna Point Rd, Anna Bay NSW 2316. Switchover is the name of this service.

In this policy, “I”, “we”, “us” and “our” mean Dennis Yates. It explains how I handle personal information when you visit emailswitchover.com, register your interest, buy the Switch Plan or Switchover: done with you, or contact me.

1. The Australian Privacy Principles

As a small business I may be exempt from the Privacy Act 1988 (Cth). I haven't opted in to the Act, but I aim to handle your information consistently with the Australian Privacy Principles (APPs), and this policy is written with them in mind.

2. What I collect

• When you register interest (the form on the home page): your email address (required) and, if you give them, your name, business name, postcode, current email setup, what you're interested in, any note, which link you came from, and the currency you were viewing.
• When you pay (Stripe checkout): your name, email address, billing address and phone number, the business email address you want switched, your current email setup and, if you give it, your domain registrar. Stripe collects your card or other payment details directly. I don't see or store your full card number; Stripe shows me only details such as the card brand, last four digits and country.
• After you pay (the form on the thanks page): your name, the email address you paid with, phone (optional), the business address to switch, your registrar and current setup, the country you're based in, your time zone, up to three preferred session times (and their Sydney equivalents), any note, the currency you paid in and your Stripe checkout reference.
• Automatically: like every website, emailswitchover.com is delivered through Cloudflare, which processes your IP address and browser details to deliver and protect the site. The site uses the country Cloudflare works out from your connection to show prices in A$ or US$ and to check where we can sell, and I record that country with your order. I don't keep your IP address with your registration or order.
• When we work together: your emails to me, notes about your domain and setup (such as your public DNS records, which anyone can look up), the provider you choose, and the test results for your switch.

You can browse the site without giving me any personal information. You can't buy anonymously or under a pseudonym, because I need to know who you are and how to reach you to deliver the service and meet tax rules.

3. Cookies

This site doesn't use analytics, advertising or tracking cookies. If you switch the price currency, one small cookie (“cur”) remembers your choice for a year. Cloudflare may set strictly necessary security cookies to protect the site. Stripe's checkout pages are run by Stripe and use Stripe's own cookies, as described in Stripe's privacy policy.

4. Why I collect it

I use your details to: deliver your Switch Plan or session; book and confirm session times in your time zone and mine; email you about your order; handle refunds, questions and complaints; work out the correct price, currency and tax (including evidence of where you're located for GST purposes); keep business and tax records; prevent fraud and protect the site; and, if you registered interest and agreed, tell you when bookings open. I won't use your details for anything else unless you agree or the law allows or requires it. You can unsubscribe from any marketing email I send.

5. Access to your email and domain accounts

Never send me a password, one-time code or recovery code. As the Service Terms (clause 3) explain, during a done-with-you job you make the changes yourself while I guide you on a screen-share, or you give me limited access through your provider's own delegate or DNS-only tools.

• Screen-shares (on Google Meet or Zoom) are not recorded. Please close unrelated tabs and emails before sharing. I may see whatever is on your screen, but I don't copy or keep the contents of your mail.
• Any delegated access is limited to what the job needs (usually DNS only), is removed at the end of the job, and I'll confirm with you that it's gone.
• I don't install browser extensions or third-party “send as” tools on your accounts, and I don't keep copies of your mailbox.
• To test your new setup I send and receive test emails with you. I keep the test results, not your other mail.

6. Who I share it with

I share your details only with the service providers I use to run this service, and only as far as they need to provide their services to me:

• Stripe (payments): processes your payment and keeps payment records.
• Cloudflare (website hosting, storage and email routing): hosts the site, stores form submissions and order records, and routes email sent to hello@emailswitchover.com.
• Google (Gmail): order notifications and emails you send to hello@emailswitchover.com are delivered to my Gmail account, and I reply from there.
• Google Meet or Zoom: if we hold your session on one of them.
• AI assistant tools I use to help prepare plans and manage bookings, which may process your details in the United States.

I may also give information to my accountant or tax adviser, or where the law requires it (for example to the Australian Taxation Office). I don't sell your details, rent them, or share them with partners or advertisers. If someone referred you to me, I don't tell them anything about your order unless you ask me to.

7. Overseas disclosure

Stripe, Cloudflare and Google store and process data in the United States and other countries, and Cloudflare's network operates worldwide. Zoom and Google Meet may also process session data in the United States. I choose established providers that publish their own privacy and security commitments, but overseas laws may not protect your information in the same way as Australian law.

8. Keeping it secure

Your details are held in my accounts with Stripe, Cloudflare and Google, not on paper or loose files. Only I have access to these accounts. I use AI assistant tools, run under my own accounts, to help me manage bookings and prepare your plan; they process your details only to help me deliver your order. The site is served only over HTTPS, and I never ask for or store your passwords. No system is perfectly secure; if I become aware of a data breach that is likely to cause you serious harm, I'll tell you as soon as practicable, explain what happened and what you can do. As a small business I may not be covered by the Notifiable Data Breaches scheme, but I'll follow this approach anyway.

9. How long I keep it

• Interest registrations: if bookings don't open, deleted within 90 days of that decision; otherwise deleted within 12 months of your last contact with me, unless you become a customer.
• Job notes (your setup details, booking times and test results): deleted 12 months after the 14-day support period for your job ends.
• Tax and payment records, including the evidence of your location that supports how GST was charged: kept for 5 years, as Australian tax law requires.
• Stripe also keeps payment records for its own legal purposes, under Stripe's privacy policy.

10. Seeing and correcting your details

You can ask to see the personal information I hold about you, or to correct or delete it, by emailing hello@emailswitchover.com. There's no charge. I'll respond within 7 days and act on your request within 30 days. If I can't do what you ask (for example, because I must keep tax records), I'll tell you why.

11. Complaints

If you're unhappy with how I've handled your personal information, email hello@emailswitchover.com or write to Dennis Yates, 17 Morna Point Rd, Anna Bay NSW 2316, Australia. I'll acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you're not satisfied with my response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992 for information about your options. Because I'm a small business that may be exempt from the Privacy Act, the OAIC may not be able to investigate a complaint about me. If you're outside Australia, you can also contact your local consumer or privacy regulator.

12. If you're outside Australia

Your details are handled the same way wherever you live. I don't currently offer the service to people located in the European Union, the European Economic Area, the United Kingdom or Switzerland (see Service Terms, clause 11).

Customers in the United States. I don't sell your personal information or share it for cross-context behavioural advertising, and I don't use analytics, tracking pixels or ad networks. Whatever state you live in, you can ask to see, correct or delete your details at hello@emailswitchover.com, and I won't treat you differently for asking. Emails I send you include my postal address and a way to opt out, and I act on opt-outs within 5 business days.

13. Children

This service is for businesses and adults. It isn't directed at children, and I don't knowingly collect information from anyone under 18.

14. Changes to this policy

If I change this policy I'll post the new version here with a new effective date. If a change significantly affects how I handle details I already hold, I'll tell affected customers by email.

15. Contact

Dennis Yates, sole trader, ABN 52 137 373 213, 17 Morna Point Rd, Anna Bay NSW 2316, Australia · hello@emailswitchover.com · 0477 416 417 (from outside Australia: +61 477 416 417). Switchover is the name of this service; the seller is Dennis Yates.